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Privacy Policy

Data Privacy Notice

Pall-Ex South West Ltd understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of all our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under law.

1. Our Information

Pall-Ex South West Ltd is registered in England – Company Number 05238532

Registered address – Unit 8 Willand Industrial Estate South View Estate, Willand, Cullompton, Devon, EX15 2QW

Persons responsible for Data Protection Compliance – Dan Allen

Email Address: dan@pallexsouthwest.com

Telephone number – 01884 821212

Postal and trading address as registered address above

2. What Does This Notice Cover?

This Privacy Information explains how we used your personal data, how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679(“GDPR”) as any information relating to an identifiable person who can be directly identified in particular by reference to an identifier.

Personal data is in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The Personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold.

The right to be informed about our collection and use of your personal data. This privacy notice should tell you everything you need to know but you can contact us to find out more or ask any questions using the details in Part 11.

The right to access the personal data we hold about you. Part 10 will tell you how to do this.

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

The right to restrict (i.e. prevent) the processing of your personal data.

The right to object to our using your personal data for a particular purpose or purposes.

The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.

Rights relating to automatic decision-making and profiling. – We do not use your data in this way.

For more information about our use of your personal data or exercising your rights as outlined about, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioners Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioners Office.

5. What Personal Data Do We Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us);

Name (incl. salutation)
Address
Email addresses
Telephone numbers (incl. mobile nos.)
Fax No
Business Name, Company Number and VAT number if applicable
Job title
Profession
Payment information incl. bank account details.

Your personal data, other than which you have submitted to us, may be obtained from the following third party;

Credit insurances providers and Credit Reference Agencies

6. How Do We Use Your Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for, or may be used for one or more of the following purposes:

Providing and managing your account.
Supplying our products and our services to you. Your personal details may be required in order for us to enter into a contract with you.
Personalising and tailoring our products and services for you.
Communicating with you. This may include responding to emails, telephone calls, post and other means of communication from you.
Supplying you with information by email, post or by any other means of communication that you have opted-in to (you may unsubscribe or opt-out at any time or by informing us in writing)

With your permission and/or where permitted by law, we may also use your personal data for our marketing purposes which may include contacting you by email, telephone, or post with information, news and offers on our products or services.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the option to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Your personal data will therefore be kept as follows:

In accordance with current approved financial regulations e.g. HMRC requirements.
Until such time as the data is no longer relevant to the safe and effective trading of the Company. However, any irrelevant data will not be retailed and will be deleted in accordance with GDPR guidelines.

8. How And Where Do You Store Or Transfer My Personal Data?

Data is stored electronically and in hard copy format in accordance with GDPR guidelines. We currently store all of your personal data in the UK. This means that it will be fully protected under the GDPR.

9. Do You Share My Personal Data?

We do not share any of your personal data with any third parties of any purposes, with the following exceptions in some limited circumstances.

We may share your data with our bank(s) and Credit insurers in the course of providing and managing credit facilities.

We may be legally required to share certain personal customer data if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you would like to know what personal data we have about you, you can ask us for details of the personal data and for a copy of it (where any such personal data is held). This is known as a “Subject Access Request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in part 11 (to make this as easy as possible for you, a Subject Access Request Form is available for you to use). You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will endeavour to respond to your subject access request in 21 days and, in any case, within not more than one month of receiving it. Normally we aim to provide a complete response, including a copy of your personal data, within that time, however particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.

11. How Do I Contact You?

To contact us with regards to your personal data and data protection, including to make a subject access request, please use the details below.

Email address: IT@Pallexsouthwest.com

Telephone Number: 01884 821212

Postal Address: Pallex South West Ltd, Willand Industrial Estate, Willand, Devon, EX15 2QW

12. Changes To This Privacy Notice

We may change this privacy notice from time to time. This may be necessary for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be published on our website or available on request.

Cookie Information

A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.

Most browsers automatically accept these files (Cookies). However, you can erase them or automatically define them as blocked. In the “Help” menu of your browser, you will find how to make these configurations. However, in case you do not allow the use of cookies, there may be some functionalities you will not be able to use.

Please see below the list of the core cookies we use on our website*:

Cookie Name: XSRF-TOKEN | Purpose: Used for security reasons | Duration: Session | Cookie Type: Essential

Cookie Name: hs | Purpose: Used for security reasons | Duration: Session | Cookie Type: Essential

Cookie Name: svSession | Purpose: Used in connection with user login | Duration: 2 years | Cookie Type: Essential

Cookie Name: SSR-caching | Purpose: Used to indicate the system from which the site was rendered | Duration: 1 minute | Cookie Type: Essential

Cookie Name: bSession | Purpose: Used for system effectiveness measurement | Duration: 30 minutes | Cookie Type: Essential

More information on cookies: https://www.allaboutcookies.org/

*Core cookies refers to the cookies which will be used on the majority of users visits to the site. In very limited cases other compatibility cookies may be used if a site visitor has unique or unrecognised software/hardware.

Privacy policy and Cookie information